Frequently Asked Questions

Q: Is credit card secure?
A: All transactions are processed by SSL – safest in the industry.

Q: What if I don’t like the item?
A: Return back all re-salable merchandise/display and you will be reimbursed.

Q: What if customers return item?
A: Just return item with name & address of customer and we’ll credit you.

Q: Our shop is in California – do we pay Sales Tax?
A: All California retailers must provide active Permit #. Please add your Permit number in the comments section when placing an order.

Q: Is product covered by Liability Insurance?
A: All BCI products are covered by $2 million policy.

Q: What if I have a question not covered here?
A: A Customer Support person will gladly answer your e-mail questions.

Q: How soon can I expect delivery?
A: Orders are usually shipped next day via UPS (4-5 days).

Q: What if order is late?
A: You can find UPS tracking info:……………………

Q. How long does the washable cloth last?
A: Easily for 3-4 months – 60 to 80 applications.

Q: How often should one exfoliate?
A: Once or twice a week, gently, until user’s tolerance is learned.

Q: Why have we not heard of this amazing technique before?
A: EXFOLIA™ is a newly discovered technique by dermatologists but not widely advertised.